FAQ

Can I cancel or change my order?

You may modify/cancel within 24 hours of purchase. No changes after order ships.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Where do you ship and how long does delivery take?

Orders ship from the United States. Standard shipping arrives in 3‑5 business days; expedited shipping takes 1‑2 business days. Tracking info will be emailed after dispatch.

Are your earrings suitable for sensitive ears?

Most styles are hypoallergenic, made of high‑quality plated alloy, lightweight for everyday wear. Avoid water, perfume and lotion to prevent tarnish.

Do you offer free shipping?

Free shipping on orders over $79, delivery time is 3-5 days.

What is your return policy?

30‑day return & exchange. Items must be unused in original packaging. Clearance items cannot be returned. Process takes 3‑7 business days after we receive your return.

How can I reach customer service?

Email: support@hotrabbit.shop
Phone: +1 253‑340‑2626
Address:1220 N Shore Pkwy, Brandon, MS 39047, United States

When will you reply to my message?

Support hours: Mon‑Fri, 9:00 AM‑5:00 PM US Central Time (CST/CDT). We respond within 24 working hours.