Shipping policy

Here is the updated Shipping Policy translated and customized for HOTRABBIT with all your business details:

Shipping Policy

Effective Date: July 20, 2026

At HOTRABBIT, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment has been confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During holidays, sales, or promotional events, order processing may take slightly longer than usual.

Shipping Options

Standard Shipping

  • Estimated Delivery Time: 3–5 business days

  • Shipping Fee: $8.99

  • Free Shipping: Free standard shipping is available on orders of $79 or more (calculated before taxes and after any applicable discounts).

Express Shipping

  • Estimated Delivery Time: 1–2 business days

  • Shipping Fee: $19.99

Please note that all delivery times are estimates and may vary due to weather conditions, carrier delays, customs procedures, or other unforeseen circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for the tracking information to update in the carrier’s system.

Delivery Delays

Although we work with reliable shipping carriers, delays may occasionally occur due to severe weather, holidays, carrier operational issues, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us and we will be happy to assist you.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

HOTRABBIT is not responsible for delivery delays, lost packages, returned shipments, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with the following details:

  1. Your order number

  2. Clear photos of the damaged outer packaging

  3. Clear photos of the damaged product(s)

We will review your claim promptly and provide an appropriate resolution ( replacement or refund ).

Contact Us

If you have any questions regarding shipping, please contact us:

  • Store Name: HOTRABBIT

  • Email: support@hotrabbit.shop

  • Phone: +1 (253) 340-2626

  • Address: 1220 N Shore Pkwy, Brandon, MS 39047, USA